Most common problems occurring during prolonging a plan
When paying for your subscription, use the online card payment gateway.
What to do if your plan wasn’t activated:
The first step is to verify whether the payment was actually made.
In rare cases, a communication error may occur with the payment gateway during card payment — in that case, please also contact our customer support at [email protected]
The payment will be located manually, matched to the client’s profile, and the account will be activated shortly thereafter.
If you accidentally create a duplicate order, you may continue receiving emails with a pro forma invoice for the unpaid one, even after paying for the other. In such a case, we recommend checking whether you have multiple orders in the system and simply ignoring the extra one.
Why is my account not active?
There could be problem with the payment gateway during card payment.
What to resolve it?
Contact our support team at:
[email protected]
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